EMERGENCY INFORMATION

Emergency Assistance Information

What Constitutes an Urgent or Emergency Situation?

An urgent or emergency situation is one where there is immediate danger to a person or property, or where failing to address the issue promptly could result in further significant property damage. After-hours repairs can be expensive for all Lot Owners; therefore, it is preferable to schedule repairs for the next business day whenever possible.

Please note that in the event of storm damage, such as water ingress due to a leaking roof, emergency repairs often cannot be performed until the weather conditions improve, allowing contractors to carry out their work safely.
Situations in relation to Common Property that would be classified as urgent and requiring immediate attention would include:

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Plumbing

Blocked or overflowing sewer
Burst Common Property water pipes on the property causing a major leak
Common Property gas leaks

Electrical

Exposed live wires in the Common Property

Lifts

If there is an issue with the lift that could endanger any of the occupiers
For someone trapped inside a lift press the “Call” button and you will be put through directly to the lift company

General Repairs

Major roof leak where the roof is deemed Common Property
Major water leak due to Common Property failure
Damage to Common Property from a break-in
Broken glass to Common Property

Automatic Gates

Vehicle/Pedestrian Gate jammed closed (Note: If a gate is jammed open, this is not classified as an emergency and should be reported to the office on the next business day.)

Note: If you are an owner or property manager dealing with an urgent issue outside of business hours, and the contractors listed below are unable to be reached, you may arrange for any suitably qualified contractor to attend and seek reimbursement from the Strata Company if it is in relation to Common Property.

However, please review the above criteria to determine if the matter is genuinely urgent or can wait until the next business day.

The Council of Owners reserve the right to refuse reimbursement of costs if the work was not of an urgent nature, or if it was not the responsibility of the Strata Company.

In all instances, any works or actions taken should be reported to your strata manager as soon as practicable on the next business day.

What Does Not Constitute an Urgent or Emergency Situation

Whilst the following situations may be frustrating for all involved, the following would not be deemed urgent or an emergency and should be reported to your strata manager during business hours if applicable.

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Noise Complaints

All noise complaints can be reported to your local council, and if the issue persists, the police should be called. Please ensure that records are kept of all council and/or police interactions, as these details can be used as evidence should the Council of Owners wish to issue a contravention of by-laws notice to the offender, and if the issue goes to the State Administrative Tribunal.

Theft, Graffiti, and Vandalism

All thefts should be reported to the police by the affected party.

Any graffiti or vandalism to common property should be reported to your strata manager during business hours.

Lost/Missing Keys

Dominion Strata Management do not possess spare keys for individual units and do not have access to devices for common property after hours. If you are locked out of your apartment or unit, please contact a locksmith directly.

No Internet or TV Reception

For no internet – please contact your internet provider to report the issue.

For no/poor TV reception – if the scheme has a shared Master Antenna Television (MATV) system, please contact your strata manager during business hours. If the TV antenna is exclusive to your apartment or unit, please contact a suitably qualified contractor directly.

Minor Water Leaks/Dripping Taps

All minor water leaks/dripping taps in relation to common property should be reported to your strata manager during business hours.
Should the issue be in relation to a water service that is exclusive to your apartment or unit, please contact a plumber directly.

Access to Site Main Switch Board (SMSB) to Turn on Unit/Apartment’s Power

All owners/tenants are advised that should you be opening a new electricity account with Synergy; they may require you switch your own power on in the SMSB. In many cases the scheme’s SMSB is locked using a WA Services (WAS) key for the protection and security of the owners’ and/or occupants’ power supply. If applicable, a key to access the SMSB can generally be obtained from our office during business hours. Should you require access outside of business hours, it is recommended that you contact a licenced electrician, as most will carry a WAS key.

The same process applies for tripped RCD’s exclusive to your apartment or unit, that may be located in the SMSB.

Please note that the cost of appointing an electrician is the responsibility of the owner/occupant.

Emergency or Urgent Contacts

Fire Department	Dial 000	For life threatening situations
Police Department	Dial 000	For life threatening situations
Ambulance	Dial 000	For life threatening situations
Police Assistance	131 444	When police attendance is required
Crime Stoppers	1800 333 000	Report crime anonymously
SES	132 500	For emergency assistance during or after storms
Western Power	13 13 51	Contact Western Power first to determine if there is a power outage in the area
ATCO Gas	13 13 52	Contact ATCO Gas first to determine if there is a gas outage in the area
Water Corporation	13 13 75	Contact Water Corporation first to determine if there is a water outage in the area

Browns Plumbing	9330 5786	Urgent Plumbing and Gas Leaks
Universal Electro Tech	9328 9491	Urgent Electrical Repairs
JTK Property Services	0423 880 774	Urgent Building Repairs
Fire Alarm		Call number on the Fire Panel for attendance/assistance
Marshall Beattie Automation	9355 5600	For auto gates stuck in closed position
ABA Gates	9330 3061	For auto gates stuck in closed position
Commercial Locksmiths	9446 1333	For after-hours attendance